Frequently Asked Questions

**Q**: Where are you located in Nottingham?

   **A**: We're located at 20 Carrington St., just a short walk from the Nottingham Train Station.

**Q**: What are your opening hours?

   **A**: Our store is open from 9 AM to 5:o0 PM, Monday to Wednesday, and Friday.  9 AM to 1 PM Saturday. We're closed on Thursdays and Sundays.

**Q**: Do you offer eye tests?

   **A**: Yes, we have an in-house optometrist who can perform comprehensive eye exams. Please call or visit our website to book an appointment.

**Q**: Do you have designer frames?

   **A**: Yes, we offer a wide selection of designer frames from brands like Ray-Ban, Land Rover, and Kelvin Klein.

**Q**: Can I use the NHS optical voucher at your store?

   **A**: Yes, we accept NHS optical vouchers, which can be applied towards the cost of your glasses or contact lenses.

**Q**: How long does it take to get my glasses ready?

   **A**: It typically takes about one week for your glasses to be ready. If there's a delay, we'll make sure to inform you.

**Q**: Can you handle complicated prescriptions?

   **A**: Absolutely, we are well equipped to deal with complex prescriptions. We also offer different lens options like bifocal and varifocal lenses to suit your individual needs.

**Q**: Do you offer home visits for eye tests?

   **A**: Yes, we offer home visits for those who are unable to visit our practice. Please call us to arrange a suitable time.

**Q**: Do you provide aftercare for contact lens wearers?

   **A**: Yes, we do. We schedule regular aftercare appointments to ensure your contact lenses are comfortable and your eyes remain healthy.

**Q**: Can I book an appointment online?

   **A**: No, you can book an appointment directly over the phone or by visiting our shop.

**Q**: Do you offer children's eyewear?

   **A**: Yes, we have a wide selection of eyewear for children. Our staff is experienced in helping children choose frames that they'll love and that fit properly.

**Q**: Can you adjust my glasses if they don't fit correctly?

   **A**: Certainly, bring them in and we'll adjust them for you. It's important that your glasses fit well for your comfort and for optimal vision.

**Q**: Do you offer lens coatings like anti-glare and UV protection?

   **A**: Yes, we offer a variety of lens coatings including anti-glare, anti-scratch, UV protection, and blue light blocking.

**Q**: Can you repair my glasses if they break?

   **A**: Depending on the nature of the break, we may be able to repair your glasses. Bring them in and we'll assess whether they can be repaired or if you need new frames.

**Q**: Do you sell prescription sunglasses?

   **A**: Yes, we sell prescription sunglasses. They're a great option if you spend a lot of time outdoors or find sunlight causes you discomfort or vision problems.

**Q**: Can I return or exchange glasses if I'm not happy with them?

   **A**: Yes, we have a return and exchange policy. If you're not satisfied with your glasses, you can return them within a certain period. Please check with us for details.

**Q**: What types of contact lenses do you offer?

   **A**: We offer a wide variety of contact lenses, including daily disposables, monthly disposables, toric lenses for astigmatism, and multifocal lenses.

**Q**: Can you help me choose the right frames for my face shape?

   **A**: Yes, our trained staff can help you choose frames that suit your face shape, skin tone, lifestyle, and personal style.

**Q**: Do you offer free eye tests?

   **A**: We do offer free eye tests under certain conditions. Please contact us to see if you qualify.

**Q**: Can I get my current glasses' lenses replaced with a new prescription?

   **A**: Absolutely, if your frames are in good condition and the shape can accommodate your new prescription, we can replace the lenses without needing to get new frames.

**Q**: What brands of contact lenses do you carry?

   **A**: We carry various brands of contact lenses including Acuvue, Biofinity, Dailies, and more.

**Q**: Can you help me learn how to insert and remove contact lenses?

   **A**: Yes, we offer guidance and instruction on how to safely insert and remove contact lenses.

**Q**: Do you offer progressive lenses?

   **A**: Yes, we offer progressive lenses which are a type of varifocal lens that provides a smooth transition between distances.

**Q**: How often should I have an eye exam?

   **A**: It's generally recommended to have an eye exam every two years, but this can depend on your age, health, and risk of eye problems.

**Q**: Do you sell eyeglass accessories?

   **A**: Yes, we sell various eyewear accessories including cases, cleaning solutions, and chains.

**Q**: Do you offer eyewear for sports?

   **A**: Yes, we offer a range of sports eyewear including protective goggles and prescription swimming goggles.

**Q**: How do I care for my glasses to ensure they last?

   **A**: To keep your glasses in good condition, clean them regularly with a microfiber cloth and a cleaning solution. Avoid using harsh chemicals or abrasive materials. When you're not wearing them, store them in a protective case.

**Q**: Do you have parking available at your location?

   **A**: Yes, there are several public car parks nearby where you can park.